Conditions générales

1. General Provisions

1.1 Introduction and Scope

These Terms and Conditions (hereinafter referred to as the “Terms” or “Agreement”) constitute a legally binding agreement between you (hereinafter referred to as the “User”, “Buyer”, or “you”) and Redeemso International B.V., a private limited liability company incorporated and existing under the laws of the Netherlands, with its registered office at Van Elderenlaan 26a, 5581WJ Waalre, The Netherlands (hereinafter referred to as “Redeemso”, “we”, “us”, or “our”).

These Terms govern your access to and use of the website located at https://redeemso.com, including any associated applications, APIs, and services (collectively, the “Platform”).

By accessing or using the Platform, creating an Account, or interacting with any listing made available through the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with the Privacy Policy, Cookie Policy, and any supplemental terms applicable to specific features or services. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

1.2 Nature of the Platform

Redeemso operates exclusively as an online technology platform that enables independent third-party sellers (“Vendors”) and Users to connect and conclude transactions involving eSIM data plans and other digital products (collectively, the “Digital Content”).

Unless explicitly stated otherwise in accordance with these Terms, Redeemso is not an online shop, retailer, distributor, or reseller of Digital Content and does not acquire ownership or control over any Digital Content listed on the Platform.

Any contract of sale or supply relating to Digital Content (the “Sales Contract”) is concluded solely and directly between the Buyer and the respective Vendor identified on the product page or at checkout. Vendors act independently and under their own responsibility. Redeemso’s role is strictly limited to providing and maintaining the technical infrastructure that facilitates the listing, discovery, and delivery of Digital Content.

Redeemso does not verify, endorsement, or guarantee the legality, accuracy, authenticity, availability, quality, functionality, or successful activation of any Digital Content offered by Vendors, nor does Redeemso guarantee compatibility, regional usability, or continued access to third-party services connected to such Digital Content.

Payments made through the Platform may be processed by independent third-party payment service providers and are subject to the respective terms and policies of those providers. Redeemso does not operate as a payment institution, escrow service, or financial intermediary and does not control or assume responsibility for the processing or settlement of funds between Users and Vendors.

Redeemso International B.V. reserves the unrestricted right, at its sole discretion, to implement and enforce platform rules, technical controls, risk-mitigation measures, and platform policies necessary to safeguard the integrity, security, and lawful operation of the Platform.

Such measures may include, without limitation, the monitoring of platform activity, automated risk assessments, temporary or permanent suspension of Accounts, restriction or cancellation of transactions, removal of listings, limitation of access to certain Services or jurisdictions, and any other action deemed reasonably necessary to prevent or investigate suspected fraud, abuse, unauthorized use, illegal activity, chargeback risks, or violations of these Terms.

1.3 Identification of the Contracting Seller

As a general rule, Redeemso operates solely as a technology platform facilitating transactions between Users and independent Vendors. The contracting seller responsible for the sale of Digital Content shall be the Vendor explicitly identified on the product page or at the point of checkout.

In limited cases where no independent Vendor or third-party seller is explicitly identified on the product page or at the point of checkout, Redeemso International B.V. shall be deemed to act as the direct contracting party and seller towards the User. In such instances, the Sales Contract shall be concluded directly between Redeemso International B.V. and the User solely for that specific transaction.

The identification of the contracting seller as displayed on the Platform at the time of purchase shall be decisive and binding for the determination of the responsible selling party.

2. Definitions

In these Terms and Conditions, the following capitalized terms shall have the meanings assigned to them below. Words defined in the singular shall include the plural and vice versa where the context so requires.

2.1 Account

Account means the personalized profile created by a User or Vendor on the Platform, through which access is granted to specific functionalities, including transaction management, communication features, and the maintenance of activity records. An Account enables interaction with the Services but does not in itself establish any contractual relationship regarding the sale of Digital Content.

2.2 Digital Content

Digital Content refers to any intangible digital goods or products, including eSIM data profiles, made available on the Platform by Vendors or, where explicitly identified, by Redeemso International B.V. Digital Content represents access rights only and does not constitute ownership of, or entitlement to, any underlying service, subscription, intellectual property, or third-party platform beyond the scope defined by the respective provider.

eSIM plans and data bundles available through the Platform provide access credentials to connectivity services operated by independent third-party telecommunications providers. Redeemso International B.V. does not operate telecommunications networks and does not provide telecommunications services.

2.3 Platform

Platform means the online technological environment operated by Redeemso International B.V., accessible via https://redeemso.com and any associated applications, APIs, or digital interfaces, through which Users and Vendors may interact, publish listings, and conclude Sales Contracts for Digital Content.

2.4 Services

Services means the technical and operational functionalities made available by Redeemso International B.V. in connection with the Platform, including but not limited to account management tools, listing infrastructure, search and discovery features, security mechanisms, customer support interfaces, and integrations with independent third-party payment service providers. The Services are limited to facilitating interactions between Users and Vendors and do not include the sale or supply of Digital Content unless explicitly stated otherwise.

2.5 Sales Contract

Sales Contract means the legally binding agreement concluded directly between a User and a Vendor for the purchase and sale of Digital Content. Redeemso International B.V. is not a party to such agreement, except in cases where Redeemso International B.V. is expressly identified as the Seller in accordance with Section 1.3 of these Terms.

2.6 Vendor

Vendor means an independent professional seller, trader, or legal entity authorized to list and offer Digital Content on the Platform under its own responsibility and in accordance with these Terms. Vendors act independently from Redeemso International B.V. and are solely responsible for the content, legality, and performance of their listings.

2.7 User

User means any natural person or legal entity accessing or using the Platform, whether as a visitor, account holder, or purchaser of Digital Content.

2.8 Fees

Fees means any platform-related commissions, service charges, or transaction costs imposed by Redeemso International B.V. in connection with the provision and maintenance of the Services.

2.9 Seller

Seller means the contracting party responsible for the sale of Digital Content to the User, as identified on the product page or at the point of checkout. The Seller may be either an independent Vendor or, in limited cases where no independent Vendor is explicitly identified, Redeemso International B.V., in accordance with Section 1.3 of these Terms.

3. Applicability of These Terms

3.1 Binding Agreement

Access to and use of the Platform is conditional upon acceptance of these Terms and Conditions. By accessing the Website, browsing content, creating an Account, or otherwise interacting with any functionality of the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms without limitation or reservation.

These Terms apply not only to registered Users and Vendors but also to any visitors or anonymous persons accessing the Platform. Continued use of the Platform constitutes ongoing acceptance of these Terms. This Agreement becomes effective upon your first access to the Platform and shall remain in force until terminated in accordance with its provisions.

3.2 Eligibility and Age Requirements

The Platform is intended solely for individuals and entities that possess the legal capacity to enter into binding agreements under applicable law. By using the Platform, you represent and warrant that you are at least eighteen (18) years of age or have reached the age of majority required in your jurisdiction of residence, whichever is higher.

If you do not meet the required legal age, you may only access or use the Platform under the direct supervision and responsibility of a parent or legal guardian who agrees to be bound by these Terms. Redeemso International B.V. reserves the right, at its sole discretion, to request verification of identity or age at any time and to suspend, restrict, or terminate access where sufficient proof is not provided.

Users and Vendors further represent that there are no legal or regulatory restrictions preventing them from accessing or using the Services or entering into Sales Contracts through the Platform. By creating an Account or using the Platform, you represent and warrant that you meet the legal age requirements applicable in your jurisdiction and that no legal or regulatory restrictions prevent you from entering into binding agreements. Redeemso International B.V. does not actively verify the age or legal capacity of Users and relies on the representations made by Users when accessing or using the Platform.

3.3 Jurisdictional and Regulatory Restrictions

The Platform is operated from the Netherlands and made available globally; however, access may be restricted in certain jurisdictions where the use of the Platform or the offering of Digital Content would be unlawful or would subject Redeemso International B.V. to additional regulatory obligations.

Users and Vendors accessing the Platform from outside permitted territories do so on their own initiative and are solely responsible for ensuring compliance with applicable local laws and regulations. Redeemso International B.V. reserves the right to limit, suspend, or restrict access to the Platform, specific Services, or certain Digital Content based on geographic location, regulatory requirements, risk considerations, sanctions compliance, anti-money laundering (AML) obligations, counter-terrorist financing (CTF) requirements, or internal compliance policies.

Access to the Platform or certain Services may be restricted for Users or jurisdictions subject to international sanctions or high-risk regulatory designations issued by, including but not limited to:

The European Union Consolidated Financial Sanctions List
The United Nations Security Council Sanctions Lists
The U.S. Office of Foreign Assets Control (OFAC) Sanctions Programs
The UK HM Treasury (OFSI) Sanctions List
The Financial Action Task Force (FATF) High-Risk and Non-Cooperative Jurisdictions List

Such restrictions shall apply as updated or amended from time to time by the relevant authorities, without requiring individual amendment of these Terms and Conditions.

For reference, Users may consult the official sources:

Redeemso International B.V. reserves the right, at its sole discretion, to implement technical controls, geographic restrictions, transaction limitations, account suspensions, or compliance reviews where reasonably necessary to meet legal, regulatory, fraud-prevention, or risk-management obligations.

3.4 Compliance Monitoring and Reporting to Authorities

Redeemso International B.V. actively monitors platform activity for fraud, abuse, sanctions violations, and suspicious transaction patterns. Where transactions or account behaviour give rise to reasonable suspicion of unlawful activity, money laundering, terrorist financing, or other financial crime risks, Redeemso International B.V. may restrict, suspend, or freeze transactions or Accounts without prior notice.

Where required or permitted under applicable laws and regulations, Redeemso International B.V. may report suspicious activities or transactions to competent authorities, including law enforcement agencies, supervisory authorities, or financial intelligence units such as the Dutch Financial Intelligence Unit (FIU-Nederland).

Users acknowledge that Redeemso International B.V. may implement compliance reviews and may disclose relevant information to authorities where legally justified.

3.5 Amendments to the Terms

Redeemso International B.V. reserves the right to modify, update, or replace these Terms at any time in order to reflect changes in legal requirements, platform functionality, or business operations. Material changes will be communicated through the Platform, via email, or through other electronic means where appropriate.

Unless otherwise specified, amendments shall enter into force ten (10) days after publication on the Platform. Continued use of the Platform after such period constitutes acceptance of the updated Terms. Vendors may terminate their use of the Platform prior to the effective date of the amendments if they do not agree with the revised Terms.

3.6 Additional Agreements

Users or Vendors may enter into separate or supplementary agreements with Redeemso International B.V. governing specific services or commercial arrangements. In the event of any inconsistency between these Terms and such additional agreements, the provisions of the additional agreement shall prevail, unless explicitly stated otherwise therein.

3.7 Electronic Communications

By using the Platform, Users and Vendors consent to receive communications from Redeemso International B.V. electronically, including through email, in-platform notifications, or other digital communication channels. Such electronic communications shall satisfy any legal requirement that communications be made in writing.

4. Service Fees and Taxes

4.1. Platform Service Fees

Redeemso charges Fees for the use of its Services. These Fees are typically charged to the Vendor as a commission on successful sales. However, Redeemso reserves the right to introduce or modify Fees for Users, such as a Buyer Protection Fee or a Transaction Fee, which will always be clearly itemized and displayed during the checkout process before the final confirmation of purchase.

4.2 Taxes and VAT

The taxation of Digital Content and Services offered through the Platform may vary depending on the jurisdiction of the User, the Vendor, and the nature of the transaction. All parties remain responsible for understanding and complying with their respective tax obligations under applicable laws.

(a) Transactions Conducted by Independent Vendors

Where Digital Content is sold by an independent Vendor, the Vendor shall remain solely responsible for determining, applying, collecting, reporting, and remitting any applicable Value Added Tax (VAT), sales tax, or similar indirect taxes arising from the Sales Contract.

Unless Redeemso International B.V. is expressly identified as the contracting Seller in accordance with Section 1.3 of these Terms, Redeemso International B.V. acts solely as an intermediary platform providing technical Services. In such cases, Redeemso International B.V. shall only be responsible for VAT or similar taxes relating to its own Fees, commissions, or Services provided to Users or Vendors.

Redeemso International B.V. does not determine, influence, or control the pricing, VAT treatment, tax classification, or tax obligations applied by independent Vendors in relation to their listings. Vendors remain solely responsible for the classification and tax treatment of their sales.

(b) Transactions Conducted by Redeemso International B.V.

Where Redeemso International B.V. is explicitly identified as the contracting Seller pursuant to Section 1.3, Redeemso International B.V. shall be responsible for determining, collecting, reporting, and remitting any applicable VAT or similar indirect taxes in accordance with applicable tax laws and regulations.

(c) Reverse Charge and Business Transactions

In certain cross-border business-to-business (B2B) transactions, the reverse charge mechanism may apply to Fees or commissions charged by Redeemso International B.V. to Vendors or business Users, where permitted under applicable VAT legislation. Where Redeemso International B.V. provides Services to a taxable business entity established in another jurisdiction, VAT may be accounted for by the recipient under the applicable reverse charge rules.

Business Users and Vendors must provide a valid VAT identification number that is registered and verifiable through the European Commission’s VAT Information Exchange System (VIES) or any equivalent official validation system. Redeemso International B.V. reserves the right to validate VAT numbers through such systems and may refuse or withdraw reverse charge treatment where a VAT number cannot be verified, is inactive, or is otherwise deemed invalid.

Where valid VAT information is not provided or cannot be confirmed via VIES, Redeemso International B.V. may apply standard consumer VAT treatment to its Fees or Services.

(d) Platform Role and Tax Position

Nothing in these Terms shall be interpreted as appointing Redeemso International B.V. as the supplier of Digital Content offered by independent Vendors, except where Redeemso International B.V. is expressly identified as the Seller. The Platform operates under an intermediary model and does not assume the tax position of Vendors in relation to their Sales Contracts.

5. Accounts, Registration and Access to the Platform

5.1 Account Registration and Eligibility

While certain parts of the Platform may be accessible without registration, the creation of an Account may be required to access specific Services or functionalities. By registering an Account, you agree to provide accurate, current, and complete information and to maintain such information updated at all times.

Redeemso International B.V. reserves the right, at its sole discretion, to refuse registration, restrict functionality, or suspend access where the information provided is incomplete, misleading, inconsistent, or raises reasonable compliance or risk concerns.

Registration of an Account constitutes acceptance of these Terms, the Privacy Policy, and any additional Platform documentation.

5.2 One Account Policy

To preserve Platform integrity and prevent abuse, Users are permitted to maintain only one (1) Account per natural person or legal entity unless explicitly authorized by Redeemso International B.V.

The creation or use of multiple Accounts to circumvent restrictions, manipulate pricing, exploit promotional mechanisms, or evade compliance measures constitutes a material breach of these Terms and may result in immediate suspension or termination of all associated Accounts.

5.3 Account Security and Responsibility

Users and Vendors are solely responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their Account. Any unauthorized access or suspected compromise must be reported to Redeemso International B.V. without undue delay.

Redeemso International B.V. shall not be liable for losses arising from failure to safeguard Account access details, except where required under applicable law.

5.4 Compliance Monitoring, KYC and Verification

Redeemso International B.V. may, at its sole discretion and in accordance with applicable laws, conduct compliance reviews, risk assessments, or Know Your Customer (KYC) procedures in order to maintain the integrity and lawful operation of the Platform.

Such procedures may include requests for identification documents, business registration details, VAT information, proof of payment method ownership, or other documentation reasonably required for fraud prevention, sanctions compliance, anti-money laundering (AML), or risk management purposes.

Failure to provide requested information within the specified timeframe may result in restricted access, transaction cancellation, suspension, or termination of the Account.

5.5 Geographic Access, Localization and Technical Restrictions

Users acknowledge that Redeemso International B.V. may implement technical measures to assess geographic access or detect potential inconsistencies between declared residence and platform activity, where reasonably necessary for fraud prevention, sanctions compliance, or regulatory obligations.

The use of anonymization tools, proxies, or network routing technologies intended to circumvent geographic restrictions or risk controls may result in limitations, suspension, or termination of access, unless explicitly permitted by Redeemso International B.V.

5.6 Platform Risk Controls and Account Suspension

Where Redeemso International B.V. reasonably determines that an Account presents elevated risk , including but not limited to suspected fraud, abuse, intellectual property violations, sanctions exposure, or unlawful activity , Redeemso International B.V. may restrict access, suspend transactions, freeze platform functionalities, or terminate the Account without prior notice where necessary.

Accounts may be reactivated at the sole discretion of Redeemso International B.V. following internal review and resolution of the identified risks.

5.7 Platform Availability and Technical Modifications

Redeemso International B.V. reserves the right to modify, update, restrict, or temporarily suspend access to Accounts or Platform Services where necessary for maintenance, modernization, security improvements, or operational stability.

5.8 Vendor Accounts

Vendors may be required to undergo additional onboarding procedures and provide documentation confirming legal status, authorization to represent the Vendor, tax registration details, or other information required to enable participation on the Platform.

Redeemso International B.V. reserves the right to suspend or terminate Vendor Accounts where listings violate intellectual property rights, contain previously used Digital Content, or otherwise breach applicable laws or these Terms.

5.9 Account Integrity and Authorized Access

Accounts may not be transferred, shared, or made available to third parties, except that Vendors may grant access to authorized employees or representatives acting within the scope of their authority. Users and Vendors remain fully responsible for actions taken through their Accounts.

5.10 Data Accuracy and Updates

Users and Vendors must ensure that all registration information remains accurate and up to date and must promptly notify Redeemso International B.V. of any material changes.

6. Platform Use and Intellectual Property

6.1 Limited License to Use the Platform

Subject to continuous compliance with these Terms, Redeemso International B.V. grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for its intended purposes. This license is provided for personal use by Users and for commercial resale activities solely where a Vendor has been duly approved and authorized by Redeemso International B.V.

Nothing in these Terms shall be interpreted as transferring ownership, proprietary rights, or intellectual property interests in the Platform, its software, or its underlying technology. Access to the Platform constitutes a revocable permission and not a transfer of rights or title.

6.2 Intellectual Property Rights

All content and materials made available through the Platform, including but not limited to text, graphics, logos, trade names, user interface elements, button icons, images, audiovisual content, digital downloads, software, databases, and design elements, are owned by or licensed to Redeemso International B.V. or its respective content providers and are protected by applicable copyright, trademark, database, and other intellectual property laws.

Trademarks, product names, brand assets, and logos displayed on the Platform may belong to third-party rights holders and are used for identification and informational purposes only. Nothing in these Terms grants any User or Vendor any right or license to use such intellectual property outside the permitted use of the Platform.

6.3 Prohibited Use and Platform Restrictions

Users and Vendors shall not:

copy, reproduce, distribute, modify, reverse engineer, decompile, or create derivative works from any part of the Platform;
use automated tools, bots, scripts, crawlers, scraping mechanisms, or similar technologies to access, collect, or extract data from the Platform without prior written authorization;
frame, mirror, or embed any part of the Platform, including trademarks or proprietary elements, without express written consent;
use the Platform or its content for unauthorized commercial exploitation, resale of Platform infrastructure, or unauthorized redistribution of data;
interfere with or attempt to bypass security measures, geographic restrictions, risk controls, or technical safeguards implemented by Redeemso International B.V.

Redeemso International B.V. reserves the right to implement technical measures, monitoring tools, or access restrictions where reasonably necessary to enforce these limitations and protect the integrity of the Platform.

7. Prohibited Conduct

7.1. General Prohibitions

The following activities are strictly prohibited on the Platform. Redeemso International B.V. reserves the right, at its sole discretion, to restrict, suspend, terminate Accounts, remove listings, freeze transactions, or take legal action where such conduct is detected or reasonably suspected:

Fraud and Deception: Engaging in fraudulent or deceptive practices, including but not limited to payment fraud, use of stolen payment instruments, account manipulation, refund abuse, chargeback abuse, or any activity intended to exploit Platform mechanisms.
Security Violations, Malware and Unauthorized Access: Introducing malicious software, distributing viruses or harmful code, attempting to bypass security systems, probing vulnerabilities, reverse engineering Platform infrastructure, or attempting unauthorized access to Accounts, systems, or data.
Money Laundering, Sanctions Evasion and Illegal Financial Activity: Using the Platform in connection with money laundering, terrorist financing, sanctions evasion, unauthorized resale schemes, or any activity that may violate applicable AML, CTF, or international sanctions regulations.
Intellectual Property Infringement: Listing, selling, distributing, or promoting Digital Content that infringes upon third-party intellectual property rights, trademarks, copyrights, or licensing terms.
Abusive or Harmful Conduct: Harassing, threatening, discriminating against, or otherwise engaging in abusive behaviour toward other Users, Vendors, or representatives of Redeemso International B.V., including misuse of communication tools or dispute mechanisms.
Circumvention of Platform Controls: Using VPNs, proxies, automation tools, scripts, or other technical means intended to bypass geographic restrictions, compliance controls, risk monitoring systems, or transaction limitations.

7.2. Vendor-Specific Prohibitions

In addition to the general prohibitions above, Vendors shall not list, promote, or sell:

Digital Content that is non-functional, previously redeemed, partially used, revoked, or otherwise invalid;
Region-restricted Digital Content inaccurately described as “Global”, “Region-Free”, or similar misleading designations;
Digital Content obtained through unauthorized, illegal, or exploitative means, including but not limited to hacking, credential abuse, or software vulnerabilities;
User Accounts, subscriptions, or access credentials tied to personal profiles (e.g., subscription accounts), unless expressly permitted through a dedicated Platform feature;
Listings designed to manipulate pricing visibility, circumvent Platform fees, or mislead Users regarding availability, origin, or legitimacy of Digital Content.

Redeemso International B.V. may remove or disable listings at its sole discretion where such listings present legal, regulatory, reputational, or security risks.

8. Our Role, Sales Contracts, and Delivery

8.1 Our Role and Sales Contracts

Redeemso International B.V. operates the Platform as an online intermediary that enables Users and Vendors to connect and conclude transactions involving Digital Content.

Unless Redeemso International B.V. is explicitly identified as the contracting Seller pursuant to Section 1.3 of these Terms, any Sales Contract is concluded directly between the User and the respective Vendor. Redeemso International B.V. does not assume the role of reseller, distributor, or supplier of Digital Content offered by independent Vendors.

Redeemso International B.V. provides technical services that facilitate listing visibility, order processing, and electronic delivery workflows, including integrations with independent third-party payment service providers. Redeemso International B.V. does not assume liability for the performance, legality, or fulfillment of Sales Contracts concluded between Users and Vendors.

8.2 Electronic Delivery and Provisioning

Delivery of Digital Content is performed electronically through automated systems or through third-party integrations. Depending on the nature of the Digital Content, delivery may include access codes or the provisioning of eSIM profiles and data bundles.

Users acknowledge that Digital Content represents access credentials to services provided by independent third parties. Redeemso International B.V. does not guarantee network performance, service availability, or compatibility beyond the scope defined by the respective provider.

Where applicable under consumer protection laws, Users understand that access to Digital Content may result in the loss of withdrawal rights once delivery has commenced or the Digital Content has been accessed, revealed, activated, or provisioned.

8.3 Platform Moderation and Vendor Responsibility

Redeemso International B.V. operates an automated platform environment and does not manually verify every listing, activation key, or Digital Content item made available by Vendors. While Redeemso International B.V. may implement onboarding checks, automated fraud detection systems, and risk monitoring measures, Vendors remain solely responsible for the legality, accuracy, functionality, and validity of their listings.

Redeemso International B.V. reserves the right to remove listings, restrict access, or intervene where reasonably necessary to comply with applicable laws, platform policies, or risk management obligations.

9. Disputes and Support

9.1 Amicable Resolution

In case of any dispute relating to Digital Content , including invalid codes, delivery issues, regional restrictions, or connectivity-related matters , Users should first contact the Vendor or submit a support request through the Redeemso Help Center.

Users are responsible for verifying regional compatibility and activation requirements prior to purchase. Where Digital Content is correctly described as region-restricted, incompatibility due to the User's location, account settings, or device configuration does not constitute a defect, and refunds may be declined where the product functions as described.

9.2 Platform Assistance

If a dispute cannot be resolved directly, Redeemso International B.V. may review transaction data and communications and provide platform-level assistance at its sole discretion. Redeemso acts as a platform facilitator and not as an arbitrator or contracting party, unless explicitly identified as the Seller under Section 1.3.

Redeemso International B.V. may apply temporary restrictions, transaction holds, or listing removals where reasonably necessary to enforce these Terms or mitigate risk. Outcomes may depend on Vendor policies, applicable laws, or third-party provider conditions, including limitations related to eSIM plans and data bundles.

10. Transaction Documentation and Invoicing

Where Digital Content is sold by an independent Vendor, the Vendor, as the seller of record, is solely responsible for issuing any invoices, receipts, or tax documentation required under applicable laws. Redeemso International B.V. may provide technical tools that enable Vendors to generate transaction confirmations or receipts; however, such tools are provided on a technical basis only and do not constitute tax, accounting, or legal advice.

Where Redeemso International B.V. is explicitly identified as the contracting Seller pursuant to Section 1.3, Redeemso International B.V. shall issue the applicable transaction documentation in accordance with legal requirements.

Users requiring formal tax invoices for Vendor-led transactions should request such documentation directly from the Vendor via the Platform.

11. Liability, Disclaimers, and Indemnities

11.1 Disclaimer of Warranties

The Platform and all Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Redeemso International B.V. disclaims all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, availability, accuracy, or non-infringement.

Redeemso International B.V. does not guarantee uninterrupted access to the Platform, error-free operation, or compatibility of Digital Content with specific devices, accounts, geographic regions, or third-party services. Digital Content, including eSIM plans and data bundles, may be subject to limitations imposed by independent providers, for which Redeemso International B.V. bears no responsibility.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, Redeemso International B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities arising from or related to the use of the Platform, Digital Content, or third-party services.

Unless Redeemso International B.V. is explicitly identified as the contracting Seller pursuant to Section 1.3, Redeemso International B.V. shall not be liable for the performance, quality, legality, or delivery of Digital Content offered by independent Vendors.

In all cases, Redeemso International B.V.'s aggregate liability shall not exceed the total amount of Fees actually paid to Redeemso International B.V. by the User in the twelve (12) months preceding the event giving rise to the claim.

11.3 Indemnification

You agree to indemnify, defend, and hold harmless Redeemso International B.V., its affiliates, directors, officers, employees, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

your use of the Platform;
your breach of these Terms;
your violation of applicable laws or regulations;
your misuse of Digital Content, including violations of regional restrictions or third-party provider policies.

12. Force Majeure

Redeemso International B.V. shall not be liable for any failure or delay in performing its obligations under these Terms where such failure results from events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, sanctions, governmental actions, network or telecommunications failures, outages of third-party service providers, infrastructure disruptions, cyber incidents, or failures of payment or delivery systems.

During any force majeure event, certain Platform functionalities, delivery timelines, or support processes may be limited or temporarily unavailable without constituting a breach of these Terms.

13. Complaints

If you have a complaint specifically regarding the Services provided by Redeemso (e.g., technical issues with the Platform, account access), please contact us via our Help Center. We aim to acknowledge all complaints within 48 hours and provide a substantive response within 14 days. Please distinguish between complaints against Redeemso (regarding the Platform) and disputes with a Vendor (regarding a product), the latter of which should be handled as per Section 11.

14. Suspension and Termination

14.1 Termination by User

Users may terminate this Agreement at any time by closing their Account and discontinuing use of the Platform, subject to the completion of any pending transactions or outstanding obligations arising prior to termination.

14.2 Suspension or Termination by Redeemso International B.V.

Redeemso International B.V. reserves the right, at its sole discretion, to suspend, restrict, or terminate access to the Platform, Accounts, listings, or Services at any time, with or without prior notice, where reasonably necessary to:

enforce these Terms;
comply with applicable laws, regulations, or sanctions requirements;
mitigate fraud, abuse, security risks, or suspected unlawful activity;
protect Users, Vendors, third-party providers, or the integrity of the Platform.

Upon suspension or termination, access to certain Platform functionalities may be limited or disabled. Termination shall not affect any rights, obligations, or liabilities accrued prior to the effective date of termination.

All provisions which by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, indemnities, limitations of liability, and dispute-related provisions, shall remain in full force and effect.

15. Final Provisions

15.1. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

15.2. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.3. Assignment

Redeemso may assign or transfer its rights and obligations under these Terms to any third party without your consent. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

15.4. Entire Agreement

These Terms constitute the entire agreement between you and Redeemso regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in The Netherlands.

Nothing in these Terms will limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.