Rückerstattungsrichtlinie
1. Important Notice Regarding Digital Content
Redeemso International B.V. acts as an intermediary that connects independent Vendors with Users. Unless Redeemso International B.V. is explicitly identified as the Seller for a specific product, Digital Content made available on the Platform is offered by independent Vendors, and the contract of sale is concluded directly between the User and the respective Vendor.
Due to the nature of Digital Content, such as eSIM data profiles and other digital products, purchases are generally non-refundable once the Digital Content has been delivered, revealed, accessed or activated.
In accordance with applicable consumer protection laws relating to digitally supplied content, the right of withdrawal may be lost once performance of the contract has begun and access to the Digital Content has been granted, provided that the User has consented to immediate delivery where applicable.
2. Eligibility for Refunds
We want every purchase made through the Redeemso Platform to be clear and hassle-free. Because Digital Content is delivered electronically and cannot be resold once issued, cancellations or refunds are generally not possible after delivery.
Redeemso International B.V. acts primarily as an intermediary connecting Users with independent Vendors. Unless Redeemso International B.V. is explicitly identified as the Seller, refund decisions may depend on the Vendor’s obligations and applicable law.
When refunds or replacements may be considered
Refunds or replacements may be reviewed in limited circumstances, including:
- Invalid or Defective Digital Content
Where a digital code, activation credential, or eSIM profile is proven to be invalid, previously used, or technically defective at the time of delivery.
- Product Not as Described
Where the Digital Content materially differs from the product description provided on the Platform.
- Non-Delivery
Where the Digital Content was not delivered due to a confirmed technical or system error.
- Legal Requirements
Where a refund or remedy is required under applicable consumer protection laws.
When refunds are generally not available
Refunds are usually not granted in situations such as:
- Accidental purchases once access to the Digital Content has been granted;
- Incompatibility caused by incorrect region selection, device type, account configuration, or platform restrictions, unless the description was misleading;
- Change of mind after delivery or activation;
- Limitations or performance issues caused by third-party services or network providers beyond the control of Redeemso International B.V.
All refund requests are reviewed on a case-by-case basis and may require verification before a decision is made.
3. Limitation of Liability
To the maximum extent permitted by applicable law, Redeemso is not liable for any indirect, incidental, or consequential damages arising from the sale of Digital Content by Vendors. Our liability is limited to the amount paid for the specific transaction, unless otherwise required by mandatory law.
4. Governing Law
This Return Policy and any disputes related to it are governed by the laws of The Netherlands.